Privacy Policy – Rameshwaram Netralaya
This Privacy Policy explains how Rameshwaram Netralaya (“we”, “our”, “us”) handles your personal, medical and digital information when you visit our clinic or use our website. It is designed to protect your rights while allowing us to provide safe and efficient medical care.
Data Protection
We collect only the information necessary to provide medical services, manage appointments and comply with legal/insurance requirements. This may include your name, contact details, identification numbers, medical history, diagnostic reports and payment details.
All patient records are stored in secure systems with role-based access, so only authorized staff involved in your care or administration can view them. Physical files are kept in restricted-access areas, and digital records are protected with passwords, encryption where applicable and regular backups.
We use your information to:
- Schedule appointments and manage clinical workflow
- Plan and document diagnosis, treatment and follow-up
- Process payments, insurance claims and billing
- Communicate test results, reminders and health education messages
- Meet regulatory, audit and medico-legal requirements
We do not sell your personal or medical data to third parties under any circumstances. Limited sharing may occur with laboratories, imaging centres, TPAs/insurers or referral doctors strictly for your treatment or claim processing, and only on a need-to-know basis.
Patient Confidentiality
All clinical information shared with doctors and staff at Rameshwaram Netralaya is treated as strictly confidential. Your consultations, diagnoses, prescriptions, test results and treatment decisions are documented only in your medical record and discussed only with you (and, where appropriate, your designated family member/guardian).
We may disclose information in the following situations:
- When you provide written or clear verbal consent to share details with another doctor, hospital or family member
- When required by law, court order or government authority (for example, notifiable diseases, legal investigations)
- In medical emergencies where sharing information is necessary to protect your life or the safety of others
Doctors, optometrists, nurses, technicians and administrative staff are bound by professional ethics and internal policies not to disclose or misuse patient information. Breaches of confidentiality are taken seriously and may lead to disciplinary action.
Website Privacy
When you visit our website or use online forms (appointment booking, contact forms, feedback), we may collect basic information such as your name, phone number, email address, reason for visit and preferred appointment time. This data is used solely to respond to your queries, confirm appointments and improve service quality.
Our website may use cookies, analytics or similar technologies to understand visitor behaviour (page views, time on site, device type) in anonymous or aggregated form. This helps us improve website content, navigation and user experience; it does not identify you personally. You can control cookies through your browser settings.
If we integrate third-party tools like Google Maps, WhatsApp click-to-chat, online payment gateways or social media plugins, those services may collect data according to their own privacy policies. You are encouraged to review the privacy practices of those platforms. We strive to work only with reputed providers that follow industry-standard security practices.
We take reasonable steps to keep the website secure, but no online transmission or storage system is completely risk-free. You are advised not to share highly sensitive personal, financial or medical details through open contact forms or email; instead, discuss such information directly with our staff during your visit or through verified channels provided by the clinic.
Your Rights
You have the right to:
- Ask what personal/medical information we hold about you
- Request corrections if your details are inaccurate or incomplete
- Request copies of your medical records, subject to clinic policy and legal regulations
- Withdraw consent for non-essential communications (such as marketing messages)
Requests can be made in writing at the reception or via the official clinic email. We may require identity verification before sharing or modifying any records.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law, technology or clinical practice. The latest version will always be available at the clinic and on our website. Continued use of our services after any update will be treated as acceptance of the revised policy.
For any questions or concerns about privacy or data protection, you can contact the clinic administration at +91-9559812456 or via the official email address listed on the website.